Return & Refund Policy – Munchsites Toy Store

At Munchsites Toy Store, we care deeply about your satisfaction. If you’re not fully happy with your purchase, we’re here to help. Please review our return and refund policy below for complete clarity.

1. Return Eligibility

You may request a return or exchange in the following cases:

  • The item arrived damaged, defective, or incomplete.

  • You received the wrong item.

  • The product does not match the description provided on our website.

Important: Items must be in unused condition with original packaging. We do not accept returns for used items, unless they are faulty.

2. Return Time Frame

Customers must initiate a return or exchange request within 7 days of receiving the item. Requests submitted after this period may not be accepted.

3. Return Conditions

To qualify for a return, the item must meet the following conditions:

  • Unused, unwashed, and in the same condition you received it.

  • In the original packaging with all accessories, manuals, or tags (if applicable).

  • Accompanied by the original receipt or proof of purchase.

4. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for the following:

  • Opened or used toys intended for infants/toddlers.

  • Clearance or final sale items unless defective.

  • Personalized or custom-made items.

5. Return Procedure

To request a return or exchange:

  1. Contact us via email at [email protected] or SMS at (+1) 800-829-4933.

  2. Provide your order number, reason for return, and photos (if applicable).

  3. Once approved, we will provide the return shipping instructions.

Return Address:
Munchsites Toy Store
3133 Military St, Port Huron, MI 48060
United States

Do not ship products back without prior approval from our support team.

6. Return Shipping Costs

  • If the return is due to our error (e.g., damaged, wrong item), we will cover the return shipping.

  • If returning due to personal preference (e.g., changed mind), the customer is responsible for return shipping costs.

7. Refunds

Once we receive and inspect the returned item, we will notify you via email/SMS of the refund status.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • The time it takes to appear in your account depends on your bank or payment provider.

8. Exchanges

If you need to exchange an item (e.g., for a different variant or if it was defective), please contact our support first. Exchanges are processed after we receive and inspect the returned item.

9. Contact Information

We’re here to help! If you have any questions or need help with your order:

  • Email: [email protected]

  • Phone: (737) 281-3954

  • SMS (Preferred): (+1) 800-829-4933

  • Address: 3133 Military St, Port Huron, MI 48060, United States

  • Support Hours: Monday to Sunday | 09:00 AM – 07:00 PM (GMT)